Which countries do you ship to?
We ship throughout Italy, Europe, USA and Canada.
Is shipping free?
Shipping is free if you buy more than 60$ of goods.
How much does the shipping cost?
Shipment standard-express will be calculated at time of order purchased.
How long will my order be shipped from warehouse?
All orders are handled by the warehouse and taken over by the couriers within 48 working hours of receiving the order confirmation.
How many days will I receive my purchase at home?
Estimated shipping times standard-express they are from 1 to 4 working days and from 1 to 2 working days for the shipping. We have items in prompt delivery and this allows us to have very advantageous prices for you customers and very fast shipments.
The goods are MADE IN: United States, Singapore, Netherlands, Russia, PRC and India depending on the item purchased.
Shipping times are estimated times. This means that notonlypolo.com he's not responsible for any force majeure delays. For example: technical problems, delays due to couriers handling the shipment / sorting, holidays , weather conditions, etc.
How do I know where my package is?
You will be provided with a shipping number. A shipping numbers for each item purchased.The shipping code is not sent by email. The shipping code will be found directly in your account about 24 hours from the order confirmation date. It will always be available under your account to be consulted.
However as soon as the shipping number is available, notonlypolo.com he will send you an informative email to inform you that the shipping number has been registered in your account.
What if there's no one at home to accept the delivery?
If you are not at home to accept the delivery of your order, The Courier will leave you a notice of attempted delivery. Keep the coupon and go to the post office indicated on the postcard that the courier left you..
notonlypolo.com remember that the track code is very important not only to track and monitor the shipment and delivery but also to check if the package is put in stock.
If I do not receive the package within the agreed time, what should I do?
If it's been 30 business days and you haven't received your purchase yet, please email us at email@example.com and be sure to specify your name /surname & Order Number. In the subject of the mail specify “ order not received " and we will try to do our best to help you. In the rare cases when parcels are lost, immediate refund of the full amount you spent will be performed or we will look together for the best solution for you.
Do I have to pay customs duties?
It could happen that when purchasing from abroad, once reached its destination, the parcel is subject to customs controls. In these cases, really very rare, there may be charges for customs clearance of the order that will be borne by the buyer.These customs expenses are calculated according to the declared value of the goods on the invoice and that is why each item is handled and shipped individually even if it is part of the same purchase.