Repayment policy/ Repayment criteria
NotOnlyPolo accepts returns (only for non-compliant / defective goods) or size changes no later than 3 days from the date of receipt of the order.Withdrawal is a right governed by articles 52 et seq. of the Consumer Code.The garments must be returned at the expense of the buyer to the address of origin of the goods, unless otherwise agreed in writing by NotOnlyPolo, except that the garment is non-compliant / defective.
In the event that the garment is non-compliant / defective, the costs will be borne by NotOnlyPolo. NotOnlyPolo makes refunds for the entire amount of the purchase amount only and exclusively in the event of clear evidence that the goods received are not compliant / defective. NotOnlyPolowill ask the customer to send by email photos of the garment received highlighting its defect / non-conformity.
“it is not to my liking”, “I do not like”, “It smells bad”, “color slightly different from the photo” etc. are not evidence deemed sufficient for the refund request as they are individual and subjective considerations.
NotOnlyPolohowever, will evaluate case by case, and will decide from time to time whether to give the customer the opportunity to return the garment, at his own expense, to the address of origin of the goods unless otherwise agreed in writing by NotOnlyPolo, and consent to the issuance of a credit for the same amount as the purchase by offering the possibility of exchanging goods.
Both for the return and for the change of size, the garment must be returned in a perfect state of conservation, which includes the original packaging / case and label, they must not be washed, worn, free of odors / perfumes or damaged in any way. The items must be adequately packaged with the same packaging received or alternatively with a similar and compliant packaging for its transport. Should at least one of the points listed above fail to be respected NotOnlyPoloreserves the right not to accept any return / request for size change. For both returns and size changes, it takes about 60 days from the date of receipt of the order